Privacy Policy

This Privacy Policy describes how InstaChatbot ("we", "our", "us") collects, uses, and shares information about you when you use our website and services.

1. Information we collect

We collect the minimum information required to provide the service:

• Account data — email, name, and authentication provider details collected when you sign up.
• Shop configuration — WhatsApp number, Meta phone number ID, webhook verify token, and (optionally) your Meta Cloud API access token.
• Message data — inbound WhatsApp messages and the replies InstaChatbot sends, stored so you can audit, debug, and analyse conversations.
• Billing data — handled by Razorpay; we store only subscription identifiers and status, never card numbers.

2. How we use information

• To operate, maintain, and improve the service.
• To enforce plan limits and prevent abuse.
• To send you product and security communications.
• To respond when you contact support.

3. How we share information

We don't sell your data. We share information only with sub-processors that help us run the service — including Meta (for WhatsApp delivery), Razorpay (for billing), and our hosting providers (Vercel and Railway). Each of them is bound by data-processing terms.

4. Data retention

Message logs are retained while your account is active and for 90 days after deletion. You can request earlier deletion by writing to privacy@instachatbot.online.

5. Security

We use signed webhooks, HTTPS everywhere, scoped tokens per shop, and least-privilege database access. No system is perfectly secure; if you discover a vulnerability please report it responsibly.

6. Your rights

You can request a copy of your data, correct inaccuracies, or delete your account at any time from the dashboard or by contacting us.

7. Contact

Questions about this policy? Email privacy@instachatbot.online.