InstaChatbot
Get started
Legal

Cancellation & Refunds

Last updated: August 22, 2026

This policy explains how InstaChatbot subscriptions are billed, how to cancel, and when a refund is issued. It applies to every paid plan purchased through our website.

1. Free plan

The Free plan costs nothing and requires no card. You can stop using it at any time; nothing is charged and there is nothing to refund.

2. Billing cycle

  • Paid plans are billed monthly in advance through Razorpay.
  • Prices are shown in Indian Rupees (₹) and include applicable taxes where stated.
  • Your subscription renews automatically each month until you cancel. We do not charge set-up fees.

3. How to cancel

Cancellation stops the next renewal. Your plan stays active until the end of the period you have already paid for, after which the account moves to the Free plan. Your data is not deleted on cancellation — see Data Deletion Instructions if you also want it removed.

4. Refunds

  • Within 7 days of a first purchase — if the service does not work as described, write to us and we will refund that payment in full.
  • Duplicate or incorrect charges — refunded in full, always.
  • Service failure caused by us — if a sustained outage on our side prevented you from using the service, we refund the affected period.
  • Mid-cycle cancellation — we do not pro-rate partial months. You keep access until the period ends.

5. What we can't refund

Charges billed by Meta for WhatsApp conversations are Meta's, not ours — they are not part of your InstaChatbot subscription and we cannot refund them. We also cannot refund periods where the service was unusable because of an expired or revoked Meta access token, a template rejected by Meta, or a WhatsApp Business Account suspended by Meta.

6. How refunds are paid

Approved refunds are returned through Razorpay to the original payment method. Razorpay typically settles within 5–7 working days; your bank may take longer to display it.

7. Contact

Refund and billing questions go to TODO: support@instachatbot.online. We reply within two business days. Full details are on our contact page.